Q. What happens to donated items?

A. Your donations will directly support the Cornerstone to Recovery, a nonprofit, charitable agency that provides community-based recovery programs for individuals and families experiencing and impacted by addiction. Our collection will link those wishing to part with unwanted reusable goods, with those in need of them.

Q. Where do I find my collection day?

A. To find out the collection day for your street, visit: recyclingrewards.com/orillia where you can find which day your street will be serviced.

Q. Is there a limit to the amount of bags I can donate?

A. There is no limit to the number of bags that residents can donate.

Q. I live in a multi-residential building and do not receive curbside collection. How do I participate?

A. Residents in multi-residential buildings can call 1-866-927-3873 to schedule a pickup or they can drop off used clothing and textiles at the City’s Waste Diversion Site (donation bins are located beside the Household Hazardous Waste Depot).

Q. What time will my product be picked up?

A. Our drivers will be collecting on your scheduled day from 7am-5pm. Place your items on your scheduled day no later than 7 am , rain or shine. Pick up time is from 7am to 5pm

Q. What happens if I missed my collection pick-up date?

A. If you missed your collection pick-up date, you can call us at 1-866-927-3873 or email us at info@recyclingrewards.com to reschedule your pick up for another day

Q. What do I do if my pickup was missed on my scheduled day?

A. If your location was missed on your scheduled day, you can call us at 1-866-927-3873 or email us at info@recyclingrewards.com to reschedule your pick up for another day.